Privacy & Patient Data Rights

What we collect when you book

Identity and contact details: name, age, sex, mobile number, email address and (optionally) address.
Health information you choose to share: complaints, allergies, current medicines, past history and any lab reports you upload.
Booking and payment records: chosen slot, amount, and the payment reference from our payment gateway (PayU). We never see or store your card, UPI or bank details.

Why we collect it

To verify your identity, provide the consultation, issue a prescription, keep a continuous medical record for follow-ups, and meet legal record-keeping duties for medical practitioners in India.

How it is protected

Your email address is verified with a one-time code before any health information is collected.
Records are stored in an encrypted database; uploaded reports and prescriptions are kept in private storage that is not publicly accessible.
Only the doctor can view your records, through a password-protected dashboard.

Your rights

You may ask for a copy of your records, ask us to correct inaccurate details, or withdraw consent for future communication. Some records may need to be retained for the period required by medical regulations even after a deletion request.

To make a request, email contact@shounakpal.com from the email address you used to book.