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Terms & Conditions

Note : This Terms & Conditions page apply for both the sites www.drshounak.com and www.serenityhealth.co.in

Welcome to www.drshounak.com and www.serenityhealth.co.in (collectively referred to as "the Websites"). These Terms and Conditions govern your use of our websites, products, and services provided by Dr. Shounak Pal and Serenity Health Medical Clinic (referred to as "the Companies"). By accessing or using our websites, you agree to comply with these Terms and Conditions. Please read them carefully.

  1. Acceptance of Terms By accessing and using the Websites, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our websites or services.

  2. Services Offered The Companies provide online medical consultation services. Payments for the consultation services must be made in advance through the payment options available on the Websites. After the consultation, a prescription will be delivered to you in PDF format via email or through a secure portal.

  3. Refund Policy

    • a. No refund will be provided after the consultation has taken place.

    • b. If the consultation services are not provided within 12 hours of successful payment, a full refund will be initiated.

    • c. Refunds will be processed through the original payment method used during the transaction.

    • d. For refund inquiries, please contact us at [email protected].

  4. Intellectual Property All content, including but not limited to text, graphics, logos, images, audio clips, video clips, and software on the Websites, is the property of the Companies and is protected by intellectual property laws. You may not use, copy, distribute, or modify any content without prior written consent from the Companies.

  5. User Conduct You agree to use the Websites only for lawful purposes and in a manner that does not infringe upon the rights of others. You shall not engage in any conduct that may restrict or inhibit any other user from using or enjoying our websites. Prohibited activities include but are not limited to:

    • a. Uploading or transmitting any content that is unlawful, harmful, defamatory, abusive, obscene, or otherwise objectionable.

    • b. Impersonating any person or entity or falsely stating or misrepresenting your affiliation with a person or entity.

    • c. Attempting to gain unauthorized access to any portion or feature of our websites or any other systems or networks connected to the Websites.

    • d. Engaging in any activity that could interfere with the proper functioning of our websites.

  6. Privacy Policy We are committed to protecting your privacy. Our Privacy Policy governs the collection, use, and disclosure of your personal information. By using the Websites, you consent to the terms of our Privacy Policy.

  7. Limitation of Liability To the fullest extent permitted by applicable law, the Companies shall not be liable for any direct, indirect, incidental, special, or consequential damages, including but not limited to damages for loss of profits, goodwill, data, or other intangible losses, arising out of or in connection with your use or inability to use the Websites or their content.

  8. Modifications to Terms and Conditions The Companies reserve the right to modify these Terms and Conditions at any time without prior notice. It is your responsibility to review these terms periodically for any updates or changes. Your continued use of the Websites after any modifications to the Terms and Conditions indicates your acceptance of the modified terms.

  9. Governing Law and Jurisdiction These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts located in India.

If you have any questions or concerns regarding these Terms and Conditions, please contact us at [[email protected]].

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